Global Operations Manager and Automation Systems Strategy Specialist


The Opportunity

Technology adoption has been a key imperative for Wisterm, both as a means to cut costs and also to enhance product offerings, customer experience, and efficiency. Wisterm and our clients face business and technology demands such as insurance ecosystems, straight-through-processing, and workflow automation. We need your help to define and implement workflow strategies, operating models, IT architectures, programmes, and large technology implementations.

We are looking for a Senior Manager as part of our reinsurance team, specialized in the insurance industry and/or insurance specific solutions. As part of our growing reinsurance team, you will help shape the innovative culture that makes Wisterm such a great place to work.

Key responsibilities

Technology adoption has been a key imperative for Wisterm, both as a means to cut costs and also to enhance product offerings, customer experience, and efficiency. Wisterm and our clients face business and technology demands such as insurance ecosystems, straight-through-processing, and workflow automation. We need your help to define and implement workflow strategies, operating models, IT architectures, programmes, and large technology implementations.

Position Functions

  1. Maintain a working knowledge of team’s products, services, policies, and processes.
  2. Maintain knowledge of underwriting criteria for insurance carriers represented by Wisterm.
  3. Develop, implement, and maintain team operations and automation policies, procedures, and workflows.
  4. Develop, implement, and maintain team operations and automation audit processes to ensure compliance with team operations and automation policies and procedures.
  5. Develop, implement, and maintain customer satisfaction monitoring processes through the team’s automation system.
  6. Maintain control of expirations and renewal processes, ensuring team is able to stay informed of upcoming renewals and contract expirations.
  7. Assist with team development, including but not limited to: train new staff when on-boarding; occasionally participate in case assignments, workflow management, and escalated tickets; develop team standards and processes; develop and deliver ongoing team training; maintain operational and technical knowledge and skill sets to act as a resource for the team; act as a mentor for other team members; occasionally participate in interviewing prospective team members; and participate in the peer review process.
  8. Act as a resource for marketing, sales, and other teams in order to develop and implement strategic plans and solutions.
  9. Attend occasional client meetings pertaining to project deliverables.
  10. Maintain knowledge and ability to perform all job functions of those supervised and be able to provide backup when necessary.
  11. Maintain positive relationships with appropriate stakeholders through regular contact and effective communication.
  12. Keeps informed regarding insurance technical knowledge, market trends, agency automation, company information, and other operating techniques.
  13. Act as stakeholder with respect to procurement, including vetting, negotiations, and contract processing.
  14. Performs other functions as assigned by management.

Knowledge, Skills and Abilities

A high level of technical insurance knowledge, organizational skills, and excellent verbal and written communication skills is required. To qualify for this role, you must have:

  • A minimum of 8 years of experience in the insurance industry, acting in a strategic, consulting, implementation, and/or management capacity with respect to operations and automation.
  • Project management skills.
  • Demonstrable experience in leadership in multi-disciplinary teams and unfamiliar environments.
  • Experience in leading and delivery of a variety of strategy projects; analysis, benchmarking, value creating strategies, strategic planning process; operating model design; IT architecture design, adoption of new technologies (e.g., cloud, AI, digital technologies, etc.) and leading large scale transformation projects.
  • Thorough understanding of the insurance industry.
  • Strong interpersonal skills in writing, presenting, and influencing decision making.
  • Fluent (oral and written) in English.
  • High level experience with Microsoft 365 (including SharePoint, Word, Excel, Lists, PowerPoint, etc.).

 

Ideally, you’ll also have:

  • Well-articulated interest and vision of digital trends, market developments, and regulatory changes in the financial services industry and how this impacts our clients.
  • Experience in one or more of the following: analyzing systems and procedures, cloud technologies, Agency Management System (“AMS”) implementation and management, Customer Relationship Management (CRM) system implementation and management, and project management.
  • Experience with insurance specific solutions (e.g. Applied Epic, EZ Lynx, Employee Navigator, FormFire, Zywave, etc.).

Other Requirements

Candidate must satisfactorily complete pre-hire employment assessments and maintain a satisfactory driving record. Candidate may be asked to submit to a drug and/or alcohol screening. A civil and criminal history background check will be performed at the company’s expense. Physical attendance is required at regular and/or mandatory company meetings. Employees are encouraged to pursue relevant professional designations; however, this is not required.

Working At Wisterm

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our compensation package includes support for flexible working and career development. Additional benefits include private medical, life assurance, critical illness, travel and accident, income protection, mobile phone reimbursement, and others.

At Wisterm, your competencies and your areas of interest will determine your future, plus we offer you:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success: We’ll provide the tools and flexibility, so you can make a meaningful impact.
  • Leadership: We’ll give you the insights, coaching. and confidence to be a leader.

Working Condition

Wisterm has a fast-paced multitasking office environment. Employees are provided a dedicated workstation with basic ergonomic setup features, such as an ergonomic keyboard and mouse, dual monitors, and an adjustable chair. Workstation accommodations and adjustments are provided upon request and evaluation.

Physical Requirements

This position requires a high-energy level and ability to handle stress-related situations on a daily basis. The employee may be required to drive and travel unaccompanied in diverse weather conditions.

Applicable Laws

This employer complies with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

Global Operations Manager and Automation Systems Strategy Specialist

Duration Full Time
Salary £55,000 to £70,000
Location London (Flexible)
Date 01 May 2023
Reports to Managing Director
Rank Senior Manager
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